The case of the mysterious stopping spooler has been solved. At least this time.

Good old Microsoft. You send in errors, look up errors and can not find anything from Microsoft itself. Half the time the people in the Technet Forums treat people with almost a snark to them, and don’t listen. Canned answers, no answers, and worst of all no information.

I recently had one of those spooler.exe keeps stopping problems. Went through all the logs, did my Internet searches and came up with an answer. c:\windows\system32\spooler\print needed to be cleaned out. Simple answer, which I found archived from a forum question about 4 years ago. Not an official Microsoft forums mind you, just a general IT forum.I find more things away from Microsoft than on their site.

It is frustrating. I am sure all of you have run into something similar. You look in the event logs and there is the “Click here for more information” link in the error message. Of course 99% of the time when you click on that link, the more information is sorry, we have no information on that error. The rest of the time it is just a general description that already has been stated inside the log entry.

Why does Microsoft tease us so? They have the perfect mechanism to help us, the ones who support their products, and yet they shun us. Yes there is a lot of other information out on the net, but sometimes you run into errors that you can’t find anyone else who has solved the error. Sometimes you want that information from Microsoft, without having to call them up and use an incident or pay for an incident. Last time I called up Microsoft, I had the problem figured out while on hold because the Microsoft Technician was asking for help. He couldn’t find information on the error codes.

Microsoft wants to be a big name in search. They have the perfect mechanism to help take Google down a peg with the links in the error log entries. Why they don’t get that working properly, I have no clue.

Monday morning, another work week starting, and a bunch of thoughts and questions about Microsoft for you all.

First off, how does Microsoft determine when it is going to release new software? SBS 2008, which has Exchange 2007 built in it, just came out in November, and now Exchange 2010 is in beta. How fast do they expect people to change? Figuring that it take a while for companies to even consider switching to the newest software, and then the testing and learning curve for it, maybe there is a method to the fast turn around on the next gen software.

Second, and even more annoying to me, is the links inside of the Microsoft Event Logs.   You click on the link, it asks you if you want to send the information, and then 80-90 percent of the time you get a message back saying there is no information from Microsoft on this Event ID. Why the heck do they even offer us a link when most of the time it does nothing but make us bang our heads? Yes there are great ways of finding out about the Event IDs through Google, but the links inside of the event logs are supposed to make our search much easier, and more official.

So, am I way off base on these thoughts? Am I just another looney IT guy who wants more from his vendors than they give, or do you feel the same way?

So, while mainstream support is ending for Windows XP, it seems that Microsoft is going to continue to allow downgrades by manufacturers until sometime next year. Yeah, this is both good and bad, especially considering that warranty support ends on Tuesday, April 14. Are the PC makers going to do warranty support for XP still is the big question. I would love to say yes, but who knows.

Also on the XP front, You will be able to downgrade from the upcoming Windows 7 to XP.  This does by companies some time to upgrade, but how long?

Tuesday, April 14 also marks the end of mainstream support for Office 2003. Same rules apply as with XP.

Now on July 14 of this year Office 2000 is dead to Microsoft. No more security updates, no support, nothing. Same thing happens to Windows 200 on July 13, 2010. Time to start planning accordingly, especially for Office 2000. Make sure you try to get your clients off of it before then for a smooth transition.

We all know that Windows 7 is on the horizon. We all know that Vista is a huge hunk of junk. We all love our Windows XP, which is why we are willing to pay a little more for the “downgrade” to XP that a number of manufacturers will ship, even though the machines officially count as having been sold with Vista (Microsoft loves to punch up its Vista numbers this way). Now, Windows XP is about to pass to the next stage, drawing us closer to the end of one of our favorite OS’s life.

Mainstream support for Windows XP ends on April 14, which just happens to be the next Patch Tuesday. What does this mean for everyone? Well in simple terms it means a few things:

1) No more Service Packs or feature upgrades! This of course is something that can be expected. XP can only do so much and handle so much, seeing as it is way beyond what Microsoft intended its lifespan to be.

2) No more free incident support. Yep, any support from Microsoft for XP is now fully chargeable. Make sure you know your way around google, Microsoft’s knowledge base, or know someone who is a tech that can help you.

3) No more Warranty Claims. Yep, XP is out of warranty, even if loaded on a brand new machine by the manufacturer. How does this affect the fact that Microsoft still pushes XP for Netbooks? Time will only tell if they are smart and make an exception, otherwise, make sure you get a netbook with Linux on it.

Now not everything is doom and gloom. There are still some thing that the Extended Support Phase, which is what XP is going into, does give.

1) The Microsoft knowledge base, and support site still will have all the XP information it can hold. So you still can look through all the things.

2) Security updates will still be pushed out. It is important to remember that Security Updates are different from Feature Updates. While no no features of feature bugs will be fixed, at least any Security Holes that could allow viruses, such as Cornficker to grab a hold of your machine, will still be created and pushed out, and this will continue until 20014.

So XP is not dead yet, but instead is more on life support for the next 5 years. Personally, I would have likes Microsoft to have pushed XP 64 bit more and longer instead of forcing Vista out there. The other thing is with end of mainstream support, Microsoft now can reallocate resources to other projects. Here is just hoping that Windows 7, which is in beta and has been getting decent reviews, doesn’t get screwed up and suck when released.

Just some musings and thoughts for the day today.

1) Registry cleaning is needed, and I”m testing a bunch of the different cleaners right now, but what do you like to use to clean your registry.

2) Terminal Server, is it really the be all end all for any small business when Office licensing alone can cost more than the server itself? And will this be the area that Open Office starts to shine in?

3) SBS 2008, when do you think the best time to start to deploy it to clients is? I know I”m trying to do it with fresh networks, but what about migration from prior versions on existing networks, where you need to have minimal downtime.

4) Online groups and fourms, what do you use for your tech forums? Myself I don’t really use any one particular one, but I do love Experts Exchange jsut for the wealth of knowledge there.

Just some thoughts to be discussed. Once things settle back down in the office, I’ll get back to doing reviews of Server 2008 and SBS 2008 (although I am still figuring out how we can get it on its own subnet around the office so I can run the wizards and go through it properly).